What kind of requests do we receive?
As the highway authority for ÄûÃʵ¼°¹, we receive many requests for us to carry out work. Last year this figure averaged at over 1000 enquiries per week.
Some requests are for maintenance work, which could mean repairs to a pothole or cutting a tree back however we also receive requests for new safety improvements or changes to the highway. These requests are dealt with differently to the requests for maintenance work. Examples include;
- traffic calming schemes such as speed bumps
- changes to parking regulations
- new road signage
- changes to speed limits
- installation of crossing aids like zebra, pelican or puffin crossings
- installation of Keep Clear markings
This page will tell you all you need to know about how you can submit a request for improvements to us and what you can expect to happen.
It is now easier to request a new highway scheme by using ÄûÃʵ¼°¹’s Fix My Street. We will ensure that your request reaches the right people to assess your request for an improvement to the roads and pavements in ÄûÃʵ¼°¹.
We receive very many more requests than it is possible to deliver within any given time frame and we may not be able to deliver your request.
How to tell us about your request
The first step is to let us know what issue you want to resolve eg it is difficult to cross the road outside the shops.
The best way to let us know about your request is to use Fix My Street .
Please use this process for all requests whatever the size.
Quick guide for Fix My Street
- You will see instructions on Fix My Street about finding the right location.
- Select Request a Highway Improvement from the drop-down menu.
- Select from a list of options eg. concern about traffic speeds.
- Fill in a free text box to give us more information about your request.
- You can choose to add photos.
What happens next
All requests will be carefully assessed considering technical and policy considerations, and ÄûÃʵ¼°¹’s 2050 Place Ambition. ÄûÃʵ¼°¹ 2050 Place Ambition version 2 - 2023 - ÄûÃʵ¼°¹.
We will let you know the outcome of the assessment, and aim to give you a response by email within 15 working days.